Privacy Policy

Overview

Australian Hygiene Services PTY LTD, operating under the name Re-set Cleaning and Hygiene Services Limited, adheres to the Privacy Act 1988 and the Australian Privacy Principles (APP). We qualify as an APP entity as per section 6(1) of the Act. We gather and maintain personal information related to our clients and associated individuals and entities. This information is collected through various means:

  • Directly from clients;

  • Through third parties authorized by clients;

  • From other sources that voluntarily or legally provide us with information on behalf of clients.

How Personal Information is Received and Stored

Personal information can be received and stored in physical (paper) or digital (electronic) formats. We prioritize the security of all personal data, ensuring that documents are securely stored and protected.

Purposes of Information Collection and Use

We collect, hold, use, and disclose personal information for lawful purposes, including:

  • Providing our products and services, which may involve sharing information with relevant parties such as government departments and service providers. We will not disclose personal information without client consent unless required by law;

  • Managing internal and external administrative functions, including financial and business operations;

  • Securing and maintaining professional indemnity and other insurance policies;

  • Complying with relevant legal obligations.

Accessing and Correcting Personal Information

Clients can access their personal information and request corrections by contacting our office either in person or in writing. Verification of identity will be required before any information is released or amended.

Disclosure of Information Overseas

When necessary, personal information may be shared with overseas recipients, including related entities.

Complaints Process

If you believe there has been a breach of our privacy policy or the APP, you can lodge a complaint with:

  • Our customer services team, or

  • The Office of the Australian Privacy Commissioner.

Handling Data Breaches

All staff members are responsible for maintaining the confidentiality of client and business information. Report any data breaches or suspected breaches to the Director, Paul Combaras, immediately.

Definition of an Eligible Data Breach

An eligible data breach, as defined in section 26WE(2) of the Act, occurs when:

  • There is unauthorized access to or disclosure of information; and

  • A reasonable person would believe that such access or disclosure could likely cause serious harm to individuals involved; or

  • Information is lost under conditions where unauthorized access or disclosure is likely to occur, and a reasonable person would conclude that this could result in serious harm to individuals.

Response to a Suspected Breach

If an eligible data breach is suspected, we will conduct a thorough assessment within 30 days. If a breach is confirmed, we will prepare a statement detailing:

  • Our business information;

  • The nature of the breach;

  • The types of information involved;

  • The measures we will take in response.

We will inform affected clients if possible, or publish the statement on our website and take other steps to ensure it reaches those affected. The statement will also be submitted to the Privacy Commissioner.

Exceptions to Notification

Mandatory notification requirements may be waived if corrective actions are taken that ensure the access or disclosure is not likely to cause serious harm.